Hilton Toronto Hotel

My room was clean, quiet and met my expectations

The first room that was provided to me was not made up and I had to return to the lobby to get another room. If it wasn't for the 15+ minute wait, each way, for the elevators this wouldn't have been a problem. Instead it became quite a hassle. A room upgrade or some other gesture would have been appropriate, but wasn't offered. Instead the front desk staff simply pointed at their computer screens and said "the system says that the room is made up". Free advice...Take ownership of the problem, offer a sincere apology and then make it right by doing something extra. The check in experience is one of the most important factors which drives repeat business at hotels. My next stay will be somewhere else.

Had comfortable experience.

We found out reasonable prices in the hotel. Some of the staff members where efficient. There was a nice pool on site too. The location was stunning close to all the shopping centers. The poolside bar was great with some fab food.

The breakfast was amazing, had lots of options.

The location was amazing, only 5 minutes walk to Suite.

its location

Although the room was comfortable and clean, there was a constant noise of running water that went on for the entire night. Unforfortunately, I can't honnestly say that my stay at Hilton Toronto was my best hotel experience ever.

good of families because it is so calm

there was no a fridge in a room

Breakdast was great. I enjoyed it!

good location near subway, excellent breakfast. Big clean rooms with great quality sleep

front desk staff were cold

Our plans had changed two days before arrival and we had to bring the teenagers with us. The front desk was very accomodating in changing our room to fit our needs! Also, the staff was very knowledgable in their surroundings directing us to where we needed to go. We appreciated being able to leave our luggage in baggage after check out so that we could enjoy the city life longer.

I appreciated that breakfast was included with our stay, however, the restaurant service was terrible. We waited half an hour for our tea and their was very little food left to choose from at 10:30am. Disappointing.

staff

quality of the rooms, old bathrooms, no minibar

Check in was simple and staff was very friendly and courteous. Checking out was simple. I had no need for assistance during my stay but I did notice that there was always someone available and willing to help at all times during my stay.

The wait for my vehicle from valet parking took longer than should be expected. However I had a few hours to kill so it was not an issue for me, but it would have been if I had any time constraints. Only two drivers working at the time when all guests must be checked out.

Oh honey, the food was a standout! Tundra Restaurant & Bar made my taste buds dance with every dish. Plus, the bar staff in the lobby were cocktail wizards, crafting magic with every sip. Can't forget the spot-on location-just a skip away from some fab local eateries like Momofuku and Ruth's Chris!

Still, everything shined even in those tricky moments!

The staff were excellent, especially the young lady on the front desk The breakfast buffet, while pricey, was excellent

recently refurbished hotel that has responsive staff at the reception desk samya. also, the location is convenient, minutes from an urban plaza. and it's close enough to most major attractions, hipster queen street, and local restaurants.

ideal base for exploring downtown toronto and nearby parks

I enjoyed my stay with spacious rooms that offered fine views of the CN Tower, and the hotel was conveniently located just a short walk from Nathan Phillips Square and the Harbourfront Centre, making my city strolls all the more enjoyable.